Operation Manager | Hotel

  • Designation: Operation Manager
  • Industry: Hotel
  • Location: Shillong
  • CTC Offered: As per industry standard
  • No. of positions: 1 each location
  • Job Description:
    – Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
    – Managed all operational aspects of all departments for rooms’ inventory, reported to Group Corporate General Manager
    – Monitored the Purchase /Indent /requisitions of each department, account receivable (collection from debtors), accounts payable (Payable to the vendors /suppliers etc.)
    – Randomly inspected the store (F&B /Kitchen) to check the stock in hand (quality, Par stock levels, expiry etc. with F&B Manager and chef
    – Inspecting all departments for SOP implementation.
    – Inspecting all department with their respective Manager’s for cleanliness, ambiance, service readiness, staff grooming & hospitality culture
    – Dealt with Suppliers/vendors for quality products, provided performance assessment of vendors every quarter
    – Assessed and reviewed customer satisfaction and service  recovery process
    – Recruited staff, Identified their learning needs and enabled their development
    – Collaborated with marketing team for devising marketing and revenue management strategies
  • Experience: Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
  • Education: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related fields. Computer Knowledge and experience in MS office programs.
  • Status: Active
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