Hotel-Industry

Front Office Manager | Hotel

  • Designation: Front Office Manager
  • Industry: Hotel
  • Location: Shillong
  • CTC Offered: As per industry standard
  • No. of positions: 1
  • Job Description:
    – Customer Satisfaction (Guest Feedback, Social Media Review).
    – Financial Performance (Up selling, Room Revenue, Operation Auditing).
    – Showing Initiative, Problem Solving, Staff Training, Team Leading.
    – Manages and motivates the Front Office team in order to provide a high standard of service for customers.
    – Welcomes guests and fosters customer loyalty through his/her friendly manner.
    – Develops high quality relationships with guests throughout their stay.
    – Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
    – Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
    – Provide high level of customer service and maintain a high profile in the day to day front office operations.
    – Ensure that personalized service is offered to each and every guest.
    – Ensures that the pricing policy and internal audit procedures are duly applied.
    – Supervises the management of debtors, group and individual guest invoicing and cash operations.
    – Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
    – Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
    – Prepare monthly and daily revenue report and circulate to all HOD’s.
    – Prepare Room revenue and occupancy forecast take action on rate strategies.
    – Is involved in recruitment of new team members for front office.
    – Integrates and trains employees, providing support for skills development.
    – Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
    – Ensures that the workplace remains clean and tidy
    – Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
    – Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
    – Have a good knowledge of all systems and standard operating procedures of front office.
    – Ensures that guest documentation and information is available and up-to- date.
  • Experience: 3– 5 Years from Hotel Industry as Assistant Manager or Team Leader – Front
    Office/Guest Relations in a hotel.
  • Education: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in Hotel or another related field. Computer Knowledge and experience in MS office programs.
  • Status: Active
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Hotel-Industry

Operation Manager | Hotel

  • Designation: Operation Manager
  • Industry: Hotel
  • Location: Shillong
  • CTC Offered: As per industry standard
  • No. of positions: 1 each location
  • Job Description:
    – Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
    – Managed all operational aspects of all departments for rooms’ inventory, reported to Group Corporate General Manager
    – Monitored the Purchase /Indent /requisitions of each department, account receivable (collection from debtors), accounts payable (Payable to the vendors /suppliers etc.)
    – Randomly inspected the store (F&B /Kitchen) to check the stock in hand (quality, Par stock levels, expiry etc. with F&B Manager and chef
    – Inspecting all departments for SOP implementation.
    – Inspecting all department with their respective Manager’s for cleanliness, ambiance, service readiness, staff grooming & hospitality culture
    – Dealt with Suppliers/vendors for quality products, provided performance assessment of vendors every quarter
    – Assessed and reviewed customer satisfaction and service  recovery process
    – Recruited staff, Identified their learning needs and enabled their development
    – Collaborated with marketing team for devising marketing and revenue management strategies
  • Experience: Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
  • Education: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related fields. Computer Knowledge and experience in MS office programs.
  • Status: Active
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Hotel-Industry

Assistant General Manager | Hotel

  • Designation: Assistant General Manager
  • Industry: Hotel
  • Location: Shillong
  • CTC Offered: As per industry standard
  • No. of positions: 1 each location
  • Job Description:
    – Assist the General Manager in his day to day operations.
    – Oversee Front Office, Housekeeping and Maintenance of the hotel
    – Assigns duties to HOD’s and observe performance to ensure adherence to hotels policies and established operating procedures.
    – Act as hotels public relation director and promote the property within the hotel industry, local community and trade associations
    – Assist the General Manager in resolving guest complaints and service recovery process.
    – Participate in the design and implementation of new system and controls and handling disciplinary issues
    – Review employee performance and conducts personnel actions such as disciplinary actions and terminations
    – Managed performance targets mainly Guest Satisfaction, Cost Management, Hotel
    Upkeep, Vendor Management and support to the sales function
    – Assisting General Manager during Morning meetings or conducts the morning HOD
    meetings in the absence of General Manager.
    – Maintain regular positive contact with guests throughout  their stay
    – Corporate client handling and take part in new client acquisition along with the sales team whenever required
    – All Other duties as assigned by the General Manager or Management.
    – Managed the inventory
    – Carried out inspections of rooms and services
    – Prepare daily manager reports and various other reports and send them on daily, weekly and monthly basis
  • Experience: At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of the
    development or Asst. General Manager or Executive assistant manager.
  • Education: A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage
  • Status: Active
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