Assistant General Manager | Hotel

  • Designation: Assistant General Manager
  • Industry: Hotel
  • Location: Shillong
  • CTC Offered: As per industry standard
  • No. of positions: 1 each location
  • Job Description:
    – Assist the General Manager in his day to day operations.
    – Oversee Front Office, Housekeeping and Maintenance of the hotel
    – Assigns duties to HOD’s and observe performance to ensure adherence to hotels policies and established operating procedures.
    – Act as hotels public relation director and promote the property within the hotel industry, local community and trade associations
    – Assist the General Manager in resolving guest complaints and service recovery process.
    – Participate in the design and implementation of new system and controls and handling disciplinary issues
    – Review employee performance and conducts personnel actions such as disciplinary actions and terminations
    – Managed performance targets mainly Guest Satisfaction, Cost Management, Hotel
    Upkeep, Vendor Management and support to the sales function
    – Assisting General Manager during Morning meetings or conducts the morning HOD
    meetings in the absence of General Manager.
    – Maintain regular positive contact with guests throughout  their stay
    – Corporate client handling and take part in new client acquisition along with the sales team whenever required
    – All Other duties as assigned by the General Manager or Management.
    – Managed the inventory
    – Carried out inspections of rooms and services
    – Prepare daily manager reports and various other reports and send them on daily, weekly and monthly basis
  • Experience: At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of the
    development or Asst. General Manager or Executive assistant manager.
  • Education: A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage
  • Status: Active
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